“You are not a priority.” As a small business owner who is seeking to grow your customer base and serve your current customers well, we expect you would never dream of saying this to your customers. It is certainly not our practice to respond this way when a client asks for our assistance. And yet, many of us have had an experience in business where that message is communicated, if not by words then through the type of service provided (or not provided).
This year we are celebrating 30 years of striving to provide our customers with excellent service. Our entire team is committed to helping you grow your business and preserve your wealth. This is not to say we are the only perfect business around, no, no one is perfect. Everyone makes mistakes. So, what sets us apart as a service provider? The way we provide our service, with honesty, integrity, and care. We care about our clients and that is evident in how we go about our daily activities.
We listen.
Have you ever contacted a company with a simple question, one that required a “yes” or “no” answer and instead were directed to the FAQ page of their website? We have, and we didn’t like how that felt. We listen to your concerns and do our best to provide the best possible customer experience.
We get answers.
We’ve all been there. You call a company with a question. After waiting on hold for an inordinate amount of time, the person who takes the call doesn’t have the answer you’re seeking. You get bounced to a few more representatives before getting the answer you need. Not here. With four business units to serve you, we will likely have the answer to your question. If we do not, we will take the time to research it and contact you.
We follow up.
You won’t get lost in the shuffle at Canon Capital. When you decide to start a business relationship with us, but perhaps won’t be ready to fully engage right away, that’s fine. We will make a note to follow up within your desired timeframe, at your convenience.
We care.
We’ve built our business on relationships built on mutual trust and respect, qualities that extend to how we treat our clients. This is not a special initiative; this is our normal way of doing business. We treat you the way we would like to be treated. You are our priority.
If you’re in need of accounting, payroll, IT/computer solutions, or wealth management services and are seeking a company that will look out for you, contact us. We’d love to talk about how we can be of service.